Returns & Refunds Policy

Return Process

If you’re not completely satisfied with your purchase, the return process is straightforward. Simply send the product back to our return address at 2641 Fresno St, Fresno, CA 93721, USA. Our policy is designed to be transparent and easy, putting your satisfaction first.

Return Procedure

  • For items that arrive damaged, defective, or incorrect, please reach out to us within 14 days of receiving your order to request a return or exchange. We will provide a prepaid return label.
  • For all other returns or exchanges, products must be sent back within 30 days of delivery in their original, unused condition, including all tags, accessories, and packaging. You can start your return on our website or by emailing our customer service team.

Please note:

  • Personalized or custom-made products and items labeled as final sale are not eligible for returns or exchanges.
  • Return shipping costs for non-defective items are the customer’s responsibility.

Refunds

  • Once we receive and review your return, we will issue your refund within 7–10 business days via your original payment method. You will receive an email confirmation once your refund is processed.
  • If an item becomes defective after 30 days, we may offer a repair or replacement, depending on the situation.
  • If production has already begun and you choose to return the item, only 70% of the order value will be refunded.

Late or Missing Refunds

If you haven’t received your refund yet:

  1. Double-check your bank account.
  2. Contact your credit card provider, as it may take time before the refund is officially posted.
  3. Reach out to your bank to confirm processing times.

If you’ve completed all of the above steps and still haven’t received your refund, please email us at contact.trenvoteeco@gmail.com for help.

Sale Items

Please note that only regular-priced items are eligible for refunds. Items on sale are non-refundable.

Exchanges

We are happy to replace products that are defective or damaged. To begin an exchange, please email contact.trenvoteeco@gmail.com and send your item to 2641 Fresno St, Fresno, CA 93721, USA.

Gifts

  • If the item was marked as a gift at purchase, you’ll receive a gift credit for the value of the returned item.
  • If it wasn’t marked as a gift, the refund will be sent to the original purchaser.

Shipping for Returns

  • Please ship your return to 2641 Fresno St, Fresno, CA 93721, USA.
  • Return shipping costs are non-refundable and must be covered by the customer.
  • For returns valued over $75, we recommend using a trackable shipping option.
  • Ensure your package is securely packed and includes the original invoice.
  • After we receive your item, we’ll inspect it and proceed with your refund or exchange based on its condition.

If you need any assistance during the return process, don’t hesitate to contact us at contact.trenvoteeco@gmail.com.